Mona Lisa 3D lash

All orders are shipped within 2 business days.
We aim for you to have your goods as soon as possible, International customers tend to receive goods within 7 working days when International Standard is chosen at checkout. This is subject to change please check the Royal mail website for updates.

We understand that paying import fees may feel a nuisance but as a business we will not mark any order /package as a “gift”.

Chose free delivery at checkout? Free delivery will be posted as ECONOMY at checkout. If you would like to track your order please choose the tracked and signed service at checkout.

🇬🇧UK  

Tracked & Signed

Delivery estimate 2 days

Signed For®️ 2nd Class

Delivery estimate 3 days

Special Delivery 

(guaranteed for 1pm next business day)

Tracked 48

Delivery estimate 2 business days with full tracking.

🌍International standard (insurance not included)

Europe
Delivery estimate 3-5 working days but can take up to 2 weeks

USA & CAN

Delivery estimate 6-7 working days 

🌎International economy (insurance not included)

🇪🇺EUROPE

Delivery estimate 7-11 days but can take up to 2 weeks

🇺🇸USA

Estimate is 2 weeks but can take up to 6 weeks (As quoted by the Royal Mail)

🌎International Tracked/ Tracked&Signed (includes insurance for lost packages)

🇺🇸 USA & CAN

Delivery estimates a 7 working day delivery with full tracking 

🌎Rest of the world
Delivery estimate within 6-7 working days.

Please be advised, if you have not paid for a Tracked Delivery, we also cannot track your order. 
We will see the same error message you will.

We are currently posting to Europe Delivered Duties Unpaid. This means that when the EU customer orders online, they are not charged VAT.  When the parcel arrives at the destination county's border, the customer is then charged VAT, a customs charge (if over 150€) and a handling fee.

• International Economy and international Standard does not provide insurance of your package, for added insurance please choose Tracked & Signed service.

Royal Mail service update : 21st December

https://www.royalmail.com/d8/coronavirus-changes-service

Royal Mail incident bulletin: 18th May 2021

https://personal.help.royalmail.com/app/answers/detail/a_id/5317

If your order has not arrived within the allotted time we will have to wait 21 working days (meaning, weekends are excluded) before the Royal mail or USPS will take our enquiry.
We appreciate your patience during that time and we will continue to have an open communication with you through all stages.